![]() If you are looking for E-ZPass New Jersey's best customer help page or faq or forum, this is the best entry point according to 25,002 GetHuman users in the last 12 months. This is the E-ZPass New Jersey help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. One manager was even so rude to hang up with him because I was trying to explain to him my situation and he couldn’t understand why I was upset.Best phone number 88 E-ZPass New Jersey Help Pages: What to Know Some people on the phone understood my situation but whenever it got to a manager they where very cut and dry on the amount they were going to charge me with no repayment plan option. But who is not getting affected is ez pass in new jersey they actually raised the tolls. Instead of them being considerate of my situation they charge me $700 in fines after I was willingly paying the tolls I didn’t realize wasn’t getting taken out on top of that it’s year with a pandemic and financial issues across the country. I have had a replenishing account for a decade no issues and my bank freezes my account for a fraudulent activity which unknowingly stops my ez pass account from replenishing. I was just in a dispute with them they could care less your situation. Thank you for being an NJ E-ZPass customer.Įz pass is a bunch of bullies. If you require further assistance please email us at include a brief description of the issue and your contact information. From the Mobile App Landing Page, navigate to the “More” section, select “Contact Us” and then “Service Request”. If you are still experiencing this issue, please create a Service Request. We are sorry you experienced a performance issue these have been resolved. NJ E-ZPass strives for continuous improvement for the benefit of our customers and overall success of the NJ E-ZPass Program. Even after signing off and back in again, I continue to get the error message - just by selecting the “tags” option. I know that is not so because I was able to add my new vehicle, check my balance and account activity- but could not request a new tag. Instead, i get an error message that the server is unavailable. I just downloaded the EZ pass app with the intention to request a new tag for my additional vehicle, but the request tag function does not work. Reach out to us at if you want more help. If you device supports FaceID you will be all set. After logging in for the first time, go to More->Settings->Biometrics and enable it. Hi there, Thankyou for the feedback and suggestions. “me.”Īre there any plans to add a feature to the app for the customer to be able to set an alert or notification when their balance reach a limit set by them so that they are able to add funds to their account prior to their credit card being charged? Thanks for your response regarding signing in to the app using FACE ID be way of “Biometrics,” I had no idea what “biometric” is/was, maybe some people are aware of that but not everyone. Also it would be nice for the users to be able to set an minimum balance Alert notification that would allow them to add money to their account prior to reaching the Replenishment Threshold and money being snatched from your credit card unexpectedly. This is my second review since downloading the app about a week ago, the initial problem I was having was my inability to sign in to the app once it was downloaded it kept timing out, that’s no longer a problem but it would have been great if the developers would have added FACE ID to be able to sign in quickly without having to remember, then typing in a password each time.
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